Voice Operations
Outbound calls connect fine and still nobody picks up. The two reasons answer rates collapse, how to tell blocking from labeling, and the fix order that works.
·5 min read
Voice Operations
Persistent dead air on an outbound dialer is almost always a termination-route problem, not a bad list. How to tell the difference and prove it in your own CDRs.
·5 min read
Voice Operations
A buyer's checklist for choosing SIP termination for an outbound dialer: the ASR, ACD, and PDD benchmarks to demand, the CPS games carriers play, and the red flags.
·5 min read