Dialer Operations
A field guide for ViciDial admins fighting dropped calls, one-way audio, choppy voice, and registration drops. How to tell what your box is doing versus what your carrier is doing, and when the carrier is the fix.
·3 min read
SIP Termination
SIP termination explained in plain language: what it is, how it carries your outbound calls, what separates a good termination carrier from a bad one, and what a call center should ask before buying.
·4 min read
Call Center Ops
Post dial delay is the lag between your dialer placing a call and the phone actually ringing. What causes high PDD, why it quietly kills outbound productivity, and how a good termination carrier keeps it low.
·4 min read